Seeking a timely and cost effective replacement for their existing incentive solution, Neopost sought out a partner to help create a universal reward program. Encompassing over 1500 employees across their headquarters location in Milford CT, their Customer interaction center (CIC) in Carrollton TX, and their distribution center in Memphis TN, the target audience included Neopost corporate employees, sales representatives, service specialists and dealer community.
The All Star team worked quickly and seamlessly to transfer participants and their points from legacy program to the new program – NeoTotalRewards. Understanding the varying levels of employee influence and performance the NeoTotalRewards program was designed with multiple opportunities for recognition and rewards. Each opportunity was carefully branded to convey intended goals and elevate adoption. NeoHunt focused on lead generation. NeoPromo rewards for increased sales. NeoService acknowledges and rewards the tenure of employees. And NeoStar offers peer to peer employee recognition.
To ensure continued engagement and momentum each facet of the program benefits from webinar communications, routine emails and print communications including posters which are positioned in high employee traffic areas throughout each facility.
Success of the program is derived by the number of competitive acquisitions, incremental sales, feedback from customers and overall employee engagement. While participation/engagement levels vary by program focus, there is an average of 87% participation across all programs. Since the program’s inception, the program has been met with positive feedback from management, program participants as well as the incentive marketplace.